Wally J
2023-09-01 00:08:08 UTC
<https://www.zdnet.com/article/two-phone-makers-dominate-this-years-customer-satisfaction-index-and-im-not-surprised/>
I think they used to call it fragmentation with Android. iPhones arehomogenized to the extent my iPad is just an extension of my iPhone.
The iPhone pulled me away from Linux on desktops (and using my MacMini).
It¢s so much more convenient than firing up and being tethered to a desktop
or laptop. I can post to usenet from something that fits in my hand. I only
use desktops at work anymore.
customer's self bias has already greatly affected the measurement.
Customer satisfaction for an iPhone is based on low-functionality metrics.
For example, if you want to be able to do things that iOS can't do, such as
choose alternative app store skins and filters, change the app launcher,
put icons anywhere including in multiple places, change the grid pattern,
change the default sms/mms messenger, graphically debug wi-fi signal
strength, add system-wide ad-blocking firewalls, spoof gps location,
automatically record calls, graphically download & rip video sans ads, use
privacy based web browsers such as the Guardian TOR browser or Ungoogled
Chromium, extract the installer off the phone and use the results on any
phone (not just phones which are set up for any given account), downloads
and install apps and use mail/calendars/reminders/etc without having to log
into any account whatsoever, and so on (all of which Android easily does).
Given the iPhone can't do any of those important things, it's just a toy.
For a person who wants to use a phone as something other than just a toy,
they will never be satisfied with the lack of functionality that is iOS.
However... if all the person wants to do is have green and blue bubbles,
and to show off that they bought the RED or YELLOW iPhone, then the fact
iOS is a toy operating system won't adversely affect satisfaction levels.
Hell, we've seen time and again the iKooks claim they're satisfied with the
iPhone simply because Apple makes something like 50% profit on them.
They think Apple's profits equate to their satisfaction, when, in fact, the
more technically illiterate a customer is - the more profits Apple makes.
Which brings me to the final point of technical literacy metrics.
a. Apple customers are virtually almost all technically illiterate,
(The "it just works" promise is _why_ they're Apple customers!)
b. A good portion of Android customers are technically knowledgeable.
(That's _why_ they're Android customers after all!)
Certainly none of the iKooks on this newsgroup have any technical literacy
(e.g., nospam doesn't know the difference between a megabit & a decibel!)
(e,.g., Alan Baker doesn't know the nntp headers can easily be spoofed!)
(e.g., Jolly Roger is completely ignorant of Apple's full-hotfix policy!)
(e.g., Alan Browne is even more ignorant of the walled garden's existence!)
etc.
Apple customers ===> technically illiterate
If they were technically literate, they wouldn't put up with the thousands
upon thousands (upon thousands) of things iOS can't do that Android does.